We had an engineer in Forest Row of which is very nearby. So Max was able to attend to a situation within 30 minutes and help the customer get hot-water working again. The boiler had locked out for safety reasons.
The fireplace had been previously used for solid fuel and so a chimney sweep had visited and given the flue a good sweep and clean. He left a certificate for us at Ability to see before we carry out the necessary tests for our installation.