Bringing The Right Plumbing or Heating Engineer Into Your Home

Contacting a plumbing or heating engineer to repair leaking or burst pipes, service your boiler or gas fire in your home or office is a necessary exercise, and choosing the right company needn’t be costly. Make sure that you are hiring the right company, like Ability, for the job.

Hiring a plumber requires plenty of trust, after all, you’re allowing a complete stranger to enter your home.

Ability, a plumbing and heating company based in the heart of Kent, offers a checklist of the most important factors that all plumbers should comply to

1. Certification

It is extremely important to hire an accredited and registered plumber and heating engineer, even better if the plumber is registered with CIPHE or the heating engineer with Gas Safe, these are just two of the many governing bodies we are registered with here at Ability. Many people claim to be plumbers, but are in fact ‘jacks of all trades’ or ‘handymen’.

Avoid them where possible because they may not possess the quality workmanship, experience and knowledge or skills needed to comply with the plumbing standards issued by CIPE and Gas Safe and may also be uninsured.  More often than not, people who use uncertified plumbers are left with larger and more costly messes after the so-called ‘plumber’ has left. We see this time and time again, it gives the industry a bad name and pains us.

When hiring a CIPHE registered plumbing company, or Gas Safe engineer you can feel confident that they possess the skills and expertise to deal with any plumbing or heating problem you may encounter, be it major or minor. Also, only CIPHE registered plumbers and Gas Safe engineers are authorised to sign and release a certificate of compliance, which is needed when a house is sold, or as a guarantee of a plumbing and heating job done well.

2. Work Experience

Work experience is important in all careers, and it’s equally important in plumbing and heating. Most plumbers should have at least ten years’ of plumbing experience, with additional knowledge and experience in construction and renovations. Here at Ability, our plumbers and heating engineers have over 15 years’ experience each and the company being established now for 40 years this year, our knowledge of the industry is second to none.

3. A Business Bank Account

It’s very important for a plumbing company to have a registered business bank account. Not only is it professional, but it also makes you feel more confident that you’re dealing with a legitimately registered business and not a ‘fly-by-night’ who might disappear with your deposit without starting (or finishing) the job.

Rather spend your hard-earned cash on hiring a CIPHE registered plumber and gas engineer who has a registered business that can be tracked. Our bank details are available on our invoice and quotations and upon request when calling us up by telephone.

4. Well-maintained vehicles with visible branding

All our vehicles are clean, well-maintained and branded with our company logo.  We believe that the vehicles our plumbers and heating engineers drive are an extension of who we are and reflects the pride we have in our work and business.

Plumbing repair the sink waste

5. Neat and clean presentation

Hiring a plumber or heating engineer requires plenty of trust, after all, you’re allowing a complete stranger to enter your home. It is important to us that we make a good first impression and all our employees will always look neat and presentable.

6. Able To Do Physical Labour

It is necessary for plumbers and heating engineers to maintain their ideal fitness levels, as they are often required to exert themselves physically. They climb into small and tight spaces, lift themselves over walls, and lift heavy objects and equipment. Plumbers and heating engineers who are unfit could possibly struggle to perform their tasks optimally.

7. Punctuality

Our plumbers and heating engineers take pride in themselves, our business and work is always punctual. Being punctual is associated with a positive work attitude, which our plumbing and heating engineers pride themselves on, they can be relied upon to get the job done on the time agreed. A plumber who is late reflects a disinterest in customer service and in performing to the best of their abilities.

8. Communication skills

It’s important for our plumbers and heating engineers to conduct themselves in a professional manner at all times. This includes the manner and tone in which they communicate with customers and their colleagues.  Hiring a plumber or heating engineer that shouts over the phone, is unapproachable and disrespectful will more than likely result in a poor relationship. Trustworthy plumbers and heating engineers are normally polite, approachable and easily contacted.

9. Reachability

Don’t hire plumbers and heating engineers who are difficult to reach and who doesn’t answer your calls, emails or WhatsApp messages. Although plumbers and heating engineers have families of their own and are also tired in the evenings after a long and hard day at work, it’s reassuring to hire a plumber or heating engineer who cares about their work and customers enough to take the time to discuss matters with them and who will also respond in the case of an emergency.

10. Willingness To Correct Problems

Even qualified and experienced plumbers and heating engineers can make mistakes under pressure. If you notice what appears to be a mistake in your plumber’s or heating engineer’s work and you discuss it with them, they should be willing to fix the mistake or be willing to take time to explain why it appears to be a mistake, but actually isn’t one.  If there is a problem with the job we always return and we guarantee our work.

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