The speedy response was met with thanks and praise from the customer who hadn’t had any hot water since Friday. So our East Grinstead emergency plumber became a hero for the day!
It’s very rewarding when you save the day for someone. It’s even more rewarding when the customer is so pleased with our response and work.
Everyone’s heard at least a couple of horror stories about tradespeople who have either been a no-show on a job, left half-finished work, created a huge mess or simply couldn’t rectify the problem they were supposed to resolve. So how do you know whether a plumber is a good one or not? Aside from word of mouth and recommendations, always look for plumbers who are first and foremost qualified and registered, and crucially who are listed on trade association websites and/or display the trade association logos on their website or adverts like we are.We’re talking about the likes of the Association of Plumbing and Heating Contractors (APHC) for example, who work with the government, councils, trade unions and consumer organisations to ensure their members comply with specific standards. And the Chartered Institute of Plumbing and Heating Engineering (CIPHE), which boasts over 12,000 members, and which habitually raises standards across the industry. Plumbers listed with these organisations aren’t likely to compromise their reputation by way of bad practices. Regarding Ability, you can also check out our customer reviews, references and testimonials via our website for more peace of mind.
Why should I choose local plumbers in East Grinstead like Ability, rather than a well-known multi-national outfit?
For a number of reasons, the price being one. Plumbers in East Grinstead, West Sussex, much like local plumbers elsewhere in the UK, will always be more competitively priced compared to the big boys. And we’ll be more willing to entertain all the intricacies of the job too. Whereas larger, multi-national plumbing firms tend to work off a pre-determined rate card; and subsequently are less likely to budge over quotes.
They won’t want to risk tarnishing it, as with an abundance of customer review websites such as ‘Rated People’ and ‘Checkatrade’, it’s never been as easy for unhappy customers to register their discontent online. Plus, it’s good to support local business. Local business often equal family business too, much like the team here at West Sussex plumbers, Ability. While a lot of companies claim that they’re a family-based one which has passed down through the generations, we really are and continue to be. And experience counts and we have almost four decade’s worth in our case!
About pricing, how much does a plumber like Ability charge?
Now that’s the million dollar question. Although we can assure you we don’t charge anywhere near as much as that. Not even for a boiler replacement! Thing is this. Prices are subject to change, however, ours remain highly competitive, plus we get 95% of our jobs completed within an hour and a half. That said, if you do receive a cheaper quote elsewhere, we’ll try our best to match it. Understandably, expect to pay more for emergency call outs than pre-booked plumbing jobs, especially outside of regular hours. But based on hours spent repairing a plumbing issue, then it’s always better to have an expert resolve a problem in 20 minutes than a cowboy who could take a couple of hours and then still not have rectified it!
How easy is it to receive a quote for a plumbing job I’m thinking of having done?
Where once a plumber might have scribbled a price on the back of an envelope when called out to price a job, these days forward-thinking plumbers like Ability offer customers a variety of modern means of quotation; including via email and app. In terms of the nitty gritty of a quote, it should always confirm a customer’s needs, explain how the plumber will meet said needs (itemising the goods and services required to complete the job), highlight the costs and timeline of when they’d be expected to pay for the job, along with setting out relevant T’s & C’s.
Are your plumbing and heating services offered around the clock?
It’s vital to learn whether or not a plumbing service affords potential customers a 24/7 service, as there’s no knowing when a serious problem can crop up, day or night. While more often than not desperate customers can only make contact with an answerphone, here at Ability, we advocate a policy of ‘voice at the end of the phone.’ Which means we’re get-at-able whenever and wherever you need emergency plumbers in East Grinstead, or for that matter, boiler service in East Grinstead. For any plumbing, central heating, gas fire, boiler or hot water emergencies, we are the plumbers and gas engineers for the job. When you contact us with an emergency, we will aim to have one of our professional tradesmen out to you within 1 to 3 hours as part of our same day service.
Apart from the general public, who else do you work with locally?
From local councils and nursing homes to schools and charities, Ability’s team of plumbing and heating engineer contractors are here to serve the needs of the local community all day, every day and have been for nearly 40 years now.
Can you give me a quick overview of the plumbing services you carry out in East Grinstead, West Sussex?
Of course. In a nutshell, Ability cover the full spectrum of plumbing jobs, such as radiator problems, toilet repairs, shower installations plus those small odd jobs like fixing a dripping tap! As Gas Safe-registered engineers and plumbers we also install commercial appliances such as glasswashers, dishwashers, washing machines, fridge-freezers, espresso machines and water fountains among other appliances. We also work in collaboration with landlords to install appliances in tenanted properties too.
Where Exactly is East Grinstead?
You can find the town of East Grinstead located in the south-east of London and specifically in West Sussex. This is a relatively small town and civil parish and has a population of just under 30,000 people.
What Areas of The South East Do Ability Cover?
At Ability, while we are based in West Sussex, we also cover the wider South East area, so please do get in contact if you would like to know if we can help you with any of your plumbing issues.
As part of the East Grinstead branch, we have gas engineers and plumbers local to and provide services in Felbridge, Hartfield, Forest Row, Sharpthorne, Lingfield, Copthorne, Turners Hill, Crawley, Crawley Down, Oxted, Horley, Edenbridge and Godstone.
We also provide boiler installation in Tunbridge Wells and the surrounding area. This includes Rusthall, Speldhurst, Hawkenbury, Langton Green, Frant, Penshurst, Groombridge, Uckfield, Crowborough, Mayfield, Rotherfield, Eridge, Cranbrook, Wadhurst, Goudhurst, Robertsbridge, Maresfield and Tenterden.
Looking for a gas engineer in Tonbridge? You can contact us for our services in Plaxtol, Shipbourne, Hildenborough, Paddock Wood, West Malling, Kings Hill, Horsmonden, Hadlow, Matfield, Horsmonden, East Peckham and Staplehurst.
We have worked across these areas for many years, and you will not find another plumbing service who knows these areas as well as we do. We pride ourselves on hiring plumbers who live locally to these areas and so there is always someone on hand should you run into a plumbing emergency.
Outside Our Regular Patch?
Are you a little further out than the areas we cover? Don’t worry, as we are more than happy to accommodate you and you can send us an enquiry.
What Other Services Do We Offer?
Ability plumbing and heating cover everything in your home including water, gas and electrical issues. Our team of specialists can do everything including:
- Gas fire repair
- Gas cooker installation
- Radiator reposition
- Dripping taps
- Electric plug socket replacement
- Overflow ball-valve
- New bathrooms
- Heating system upgrades
No matter what your requirement is, we can help. All work that will be over £300 comes with a free estimate, so contact us today to find out more.