What to do if Hive isn’t working

If your Hive thermostat isn’t working, try not to panic. In most cases, you only need to take a few steps to put things right if things aren’t operating in the way that they should. Let’s take a look at some of the things that you can try if your Hive thermostat isn’t working right now.

Check the internet connection

Your internet could be the reason that your smart home thermostat is not working. Smart heating is based around a wireless remote sensor that connects to a receiver and operates via your internet connection. This is why checking that your internet connection is working is one of the first steps you need to take if you do have an issue with your Hive thermostat.

Update your app

Your problem could also be down to the version of the Hive app you’re using. If you don’t have the latest version of the Hive app, this could be the cause of your problem. You can also look at the status page to see if there are any issues with Hive’s services. To do this, head to status.hivehome.com.

Change the batteries in your thermostat

There’s always a chance your thermostat might not be working because it needs new batteries. If you haven’t changed the batteries for some time, this could be why your smart thermostat is not working. Try replacing the batteries to see if this resolves your issue.

Make sure your hub hasn’t been moved

Another reason why your thermostat isn’t working could be because your Hive Hub has been moved. If it has been knocked over or relocated, you may find that your Hive Active Heating facility isn’t working quite as well as it could be.

Reboot the hub

If the above steps are ineffective, you can always try rebooting the hub. You can do this by switching it off at the wall before turning it back on again. Allow five to ten minutes for the hub to reboot. You can then head to the dashboard and refresh the page.

Reboot the receiver

If this doesn’t work, you can try rebooting the receiver. To do this, turn off the boiler at the isolation switch before turning it back on. Wait for the status light to turn green. You can then hold the receiver’s central heating button down and wait for the status light to turn pink. Release the button then press it again and wait for the light to flash double amber. You can then reconnect the receiver to the hub by putting your hub in pairing mode. You should then get the chance to add another device. Let the hub start searching until the light changes to one single amber flash. Hold down your thermostat back arrow button and menu button at the same time and keep pressing them until you see a message that says: ‘Welcome, searching’. Once ‘search’ disappears from the screen, you should see the light turn green before you’re guided through a welcome tour.

Contact Hive Support

If you’re still having problems with your Hive thermostat after carrying out these steps, contact support 0333 202 9614

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