What to do in a power cut

A power cut can be very stressful, and losing the operation of various appliances and devices that you rely on at home can leave you feeling very frustrated. Read on to find out what to do in a power cut to keep yourself safe and warm until the situation is resolved.

What is the first thing to do in a power cut in the UK?

If you have discovered a power cut in a UK home, the first step that you need to take is to get in touch with your local Electricity Distribution Network Operator (DNO). Your DNO is responsible for ensuring your home or business premises continues to receive an electricity supply. DNOs are tasked with operating the distribution network of cables and towers that send electricity from the national transmission network to your home or business premises. Some people assume they need to contact  the electricity supplier who they pay their bills to, but this is not the case.

Is there a number I can call in the event of a power cut?

Yes. Network operators are encouraging the public to call 105 if they need help during a power cut. If you have a gas emergency, you should call 0800 111999. 

What if I need to use medical equipment in a power cut?

If you use medical equipment that relies on a constant supply of electricity, get in touch with your DNO. They may place you on the Priority Register to get assistance.

What can I do to prepare for a power cut?

A power cut can strike at any time, so it’s important to ensure you have enough torches in your home or business premises to gain visibility if a power cut strikes after dark. You are also advised to ensure your phone always has sufficient charge so you can get in touch with someone during an emergency. You should also keep your fridges and freezers closed in a power cut. If you have any elderly neighbours or relatives close by, make sure they have everything they need to stay comfortable in a power cut.

What should I do during a power cut?

If a power cut has already got underway, you’ll need to switch off all any particularly hazardous appliances. These may include your oven or an electric fires as power may be returned to your home whilst you are not in it. If you do lose power unexpectedly, it’s always best to check with your neighbours to see if they still have electricity. If they do, it may be a problem with your electrical system and could be linked to your trip switches or fuses. Never presume the DNO already knows about the power cut. It’s best to contact them right away unless you already know someone has told them first.

Contact us

If you do need help with an electrical problem in the South East, talk to Ability. You can reach us by completing the form on our site, calling us on 01892514495 or by sending a message to info@ability.uk.com.

Recommended Posts