What should I do if a power cut occurs?

Power cuts can be very worrying and frustrating. It’s easy to take having constant access to electricity for granted, but when we lose power in our homes it can be difficult to complete even the most basic of tasks. Knowing what to do during a power cut can help you remain safe and comfortable, and it can even help you regain access to electricity faster.

What’s the first step I should take if a power cut occurs?

The first thing you need to do if you do discover a power cut within your home is to contact your nearest. A key duty of a DNO is to make sure your home receives an electricity supply. DNOs are in charge of operating the distribution network of towers and cables that send electricity to your home or your business premises from the national transmission network. Always make sure you’re getting in touch with your local DNO rather than the electricity supplier who bills you.

Which number should I call during a power cut?

If you have experienced a power cut and need to let someone know, call 105 unless you have a gas emergency. If you are in an emergency that involves gas, you’ll need to call 0800 111999 instead.

Gaining access to medical equipment during a power cut

If you use medical equipment that needs a continual electricity supply, tell your DNO as they may be able to put you on the Priority Register.

How can I prepare for a power cut?

Power cuts can occur seemingly out of nowhere, at any time. This is why it’s important to have access to things like torches so you don’t completely lose visibility during a power cut if it happens at night. Another way to prepare for a power cut is to ensure your phone always has a good amount of charge so you can get in touch with people. Keep refrigerator and freezer doors closed during a power cut.

A power cut has already occurred – what should I do?

If you’re already experiencing a power cut, turn off any appliances that could be deemed hazardous like electric fires or ovens. This is to ensure they don’t come back on when you are away from your home. Ask your neighbours if they have also lost access to electricity to ensure you’re not the only one affected by a power cut. If nobody nearby has lost access to power, you may have tripped a switch or a fuse. It’s dangerous to presume that your DNA is already aware of the power cut, so contact them right away even if you suspect they have already been told about it.

Get in touch

At Ability, we are here to help if you are experiencing an electrical problem in the South East. You can contact us by calling 01892 514495, by completing the form on our site or by sending an email to info@ability.uk.com. We will get back to you as quickly as we can.

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