Frequently Asked Questions
How often should I get my boiler serviced?
You should have your boiler serviced once per year.
If you have a Worcester Bosch boiler installed by us, then you would need to have it serviced once a year to keep the warranty valid.
How do I choose the right size boiler for my home?
The size of boiler you need will depend on the size of your home, the number of radiators you have, and your hot water usage. It is recommended to consult a heating engineer to determine the appropriate size for your specific needs.
As Worcester Bosch accredited partners, we recommend that most of our customers have a Worcester boiler installed to give you the best possible guarentee. However we would only advise that if it is suitable.
We also install Ideal, Vaillant, and Grant Boilers on a regular basis.
You could use our free online boiler quote tool to find out which boiler you need.
Do I need a Power flush?
You may require a power flush if you find cold spots within the radiators. Your radiators and boiler may have started to emit more noise than usual when you turn them on, or your system may be taking longer to heat up than usual.
The power flushing process sees a machine and multiple chemicals being used to clean the internal pipes of your radiators. Sludge can build up inside your radiators over time and create cold spots, this process sees a machine and multiple chemicals being used to clean the internal pipes of your radiators.
How often do I need a Gas Safety Certificate?
Landlords are required to provide a CP-12, landlord gas safety certificate each year.
When you sell your house, you may be asked to provide a gas safety certificate.
What should I do if I find a leak?
To help minimize any water damage to your property, it is advised to turn off your mains water supply at the stopcock. You can usually locate this under the kitchen sink, in an airing cupboard, in the basement, utility room, or cellar. After locating and turning off the water supply, call Ability to come and investigate further.
What is an EICR?
An electrical installation condition report (EICR) identifies any damage, deterioration, defects with your electrical circuits. The engineer will then advise on what is required to fix any issues.
How can I improve the efficiency of my central heating system?
There are several ways to improve the efficiency of your central heating system, such as installing a programmable thermostat, adding insulation to your home, and upgrading to a more efficient boiler or heating system.
What is the best temperature to set my thermostat for my central heating system?
The recommended temperature to set your thermostat for your central heating system is between 18-21°C (64-70°F) during the day and 15-17°C (59-63°F) at night.
What is a combi boiler?
A combi boiler is a type of central heating system that combines a high-efficiency water heater and a central heating boiler into a single unit.
How do I bleed my radiators?
To bleed your radiators, turn off your central heating system, use a radiator key to open the valve on the radiator, and let out the air until water starts to come out. Once water is flowing, close the valve and turn your heating system back on.
How do I know if my central heating system is leaking?
Signs of a central heating system leak include low pressure on your boiler, watermarks or stains on ceilings or walls, and a hissing or gurgling sound coming from your radiators or pipes.
What is a magnetic filter and do I need one for my central heating system?
A magnetic filter is a device that captures debris and sludge in your central heating system, helping to prevent blockages and improve system efficiency. If you have a central heating system with radiators, it is recommended to install a magnetic filter.