Complaints or Discrepancies

Here at Ability, we have a care for our customers and a process to see that if anything goes wrong we are happy to put it right.

So this page is dedicated to informing our customers of how things will be dealt with in the unlikely event of a problem.

Please see below our complaints policies and links to guidance material that we follow, and that you can contact. To see we are in line with legal obligations, being compliant and resolving matters properly and swiftly.

Consumer Bodies:

The Ombudsman Services.

Citizens Advice-Trading Standards.

The Financial Ombudsman.

Our Registered Bodies:



Gas Safe

Our Procedures:

Complaints Policy & Procedure full version