Bringing The Right Plumbing or Heating Engineer Into Your Home

Contacting a plumbing or heating engineer to repair leaking or burst pipes, service your boiler or gas fire in your home or office is a necessary exercise, and choosing the right company needn’t be costly. Make sure that you are hiring the right company, like Ability, for the job.

Hiring a plumber requires plenty of trust, after all, you’re allowing a complete stranger to enter your home.

Ability, a plumbing and heating company based in the heart of Kent, offers a checklist of the most important factors that all plumbers should comply to

1. Certification

It is extremely important to hire an accredited and registered plumber and heating engineer, even better if the plumber is registered with CIPHE or the heating engineer with Gas Safe, these are just two of the many governing bodies we are registered with here at Ability. Many people claim to be plumbers, but are in fact ‘jacks of all trades’ or ‘handymen’.

Avoid them where possible because they may not possess the quality workmanship, experience and knowledge or skills needed to comply with the plumbing standards issued by CIPE and Gas Safe and may also be uninsured.  More often than not, people who use uncertified plumbers are left with larger and more costly messes after the so-called ‘plumber’ has left. We see this time and time again, it gives the industry a bad name and pains us.

When hiring a CIPHE registered plumbing company, or Gas Safe engineer you can feel confident that they possess the skills and expertise to deal with any plumbing or heating problem you may encounter, be it major or minor. Also, only CIPHE registered plumbers and Gas Safe engineers are authorised to sign and release a certificate of compliance, which is needed when a house is sold, or as a guarantee of a plumbing and heating job done well.

2. Work Experience

Work experience is important in all careers, and it’s equally important in plumbing and heating. Most plumbers should have at least ten years’ of plumbing experience, with additional knowledge and experience in construction and renovations. Here at Ability, our plumbers and heating engineers have over 15 years’ experience each and the company being established now for 40 years this year, our knowledge of the industry is second to none.

3. A Business Bank Account

It’s very important for a plumbing company to have a registered business bank account. Not only is it professional, but it also makes you feel more confident that you’re dealing with a legitimately registered business and not a ‘fly-by-night’ who might disappear with your deposit without starting (or finishing) the job.

Rather spend your hard-earned cash on hiring a CIPHE registered plumber and gas engineer who has a registered business that can be tracked. Our bank details are available on our invoice and quotations and upon request when calling us up by telephone.

4. Well-maintained vehicles with visible branding

All our vehicles are clean, well-maintained and branded with our company logo.  We believe that the vehicles our plumbers and heating engineers drive are an extension of who we are and reflects the pride we have in our work and business.

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5. Neat and clean presentation

Hiring a plumber or heating engineer requires plenty of trust, after all, you’re allowing a complete stranger to enter your home. It is important to us that we make a good first impression and all our employees will always look neat and presentable.

6. Able To Do Physical Labour

It is necessary for plumbers and heating engineers to maintain their ideal fitness levels, as they are often required to exert themselves physically. They climb into small and tight spaces, lift themselves over walls, and lift heavy objects and equipment. Plumbers and heating engineers who are unfit could possibly struggle to perform their tasks optimally.

7. Punctuality

Our plumbers and heating engineers take pride in themselves, our business and work is always punctual. Being punctual is associated with a positive work attitude, which our plumbing and heating engineers pride themselves on, they can be relied upon to get the job done on the time agreed. A plumber who is late reflects a disinterest in customer service and in performing to the best of their abilities.

8. Communication skills

It’s important for our plumbers and heating engineers to conduct themselves in a professional manner at all times. This includes the manner and tone in which they communicate with customers and their colleagues.  Hiring a plumber or heating engineer that shouts over the phone, is unapproachable and disrespectful will more than likely result in a poor relationship. Trustworthy plumbers and heating engineers are normally polite, approachable and easily contacted.

9. Reachability

Don’t hire plumbers and heating engineers who are difficult to reach and who doesn’t answer your calls, emails or WhatsApp messages. Although plumbers and heating engineers have families of their own and are also tired in the evenings after a long and hard day at work, it’s reassuring to hire a plumber or heating engineer who cares about their work and customers enough to take the time to discuss matters with them and who will also respond in the case of an emergency.

10. Willingness To Correct Problems

Even qualified and experienced plumbers and heating engineers can make mistakes under pressure. If you notice what appears to be a mistake in your plumber’s or heating engineer’s work and you discuss it with them, they should be willing to fix the mistake or be willing to take time to explain why it appears to be a mistake, but actually isn’t one.  If there is a problem with the job we always return and we guarantee our work.

Maintaining Our Home Boilers Throughout The Summer

With the Summer hopefully on its way, it’s hard to think about the cold times ahead however at Ability, we find that when our customers come to use their home boilers again in the winter, problems occur and we are called in to fix problems that could sometimes have been avoided. 

Enjoying the Sunshine

Ability has heating engineers in the Bromley and Orpington area along with engineers in other areas of Kent and Sussex.  It costs on average between £150 – £400 to repair a broken home boiler and although unlike some, Ability does not charge a call out fee there are a few simple things that can be maintained throughout the year to keep your boiler in good working order.

Keeping your hot water at a low setting can actually be more cost effective than turning your home boiler completely off.  Home boilers can seize if they are not used regularly so by keeping the hot water on constant but at low temperature will ensure the boiler runs smoothly throughout the year.

Although it seems madness to turn the heating on when the temperatures are soaring outside, by doing so for just 10 minutes a week will help to keep the boiler healthy and avoid incurring costs when the winter comes.

Summer is always a good time to have a home boiler service carried out as plumbers and heating engineers are quieter during the Summer months. It is recommended that boilers are serviced annually to ensure they are working efficiently. If a fault is found during the service it will be less disruptive to have this fixed during the Summer as the household is less reliant on the heating and hot water.

Ability, has heating engineers in the East Grinstead, Maidstone, Tunbridge Wells, Tonbridge, Sevenoaks, Orpington and Bromley area so please feel free to give us a call on 01892 514495 or alternatively email info@ability.uk.com to book a service in.

Power Flush and Magnetic filters

Power Flush and Magnetic filters work in helping the efficiency of your heating system. Here at Ability we look at the idea behind these devices. Once a magnetic filter is installed, the idea is that corrosion within a sealed wet central-heating system produces sludge – which can block up boiler heat-exchangers, pumps and radiators – and that because this sludge is ferrous in its nature  (in that, it sometimes results from iron or steel corrosion), it can be trapped by a powerful magnet and this is what the filter does. Our team recently carried out tests on systems in Orpington, Kent and East Grinstead in West Sussex.

This theory is very much true. But sludge can also result from the corrosion of copper, zinc or aluminium components as well as existing debris or chemicals. This is nonferrous, and will not be caught by a magnet. So this is why a power flush is recommended.

Ideally, your central-heating system should not contain any sludge anyway, because it should be dosed with corrosion inhibitor from the beginning after its installation, unless of corse it is an old system that was installed before the introduction of these chemicals and procedures or a previous installer did not correctly carry out the work. We have come across this in the last 3 months in Crowborough Near East Sussex and Dunton Green in Sevenoaks Kent.

This is easy to do, but some heating engineers do not routinely install inhibitor or even check for its presence, preferring to sell magnetic filters to their customers instead. This is why adult Ability we always carry inhibitors and regularly introduce them into your system.

This is of a concern to us at Ability, because we know that some boiler manufacturers, when called out on warranty visits to your home or claims, will sometimes carry out testing to the system water for inhibitor, and they may decide that if the inhibitor concentration is not adequate, then this invalidates your  warranty on the boiler. At Ability, we are sure to see that this is not the case for you, our customer.

Power Flush

The central heating Power Flush procedure is completed by one of our Heating Engineers connecting our special Power flush machine to your central heating system

The Power flush machine pumps high velocity/low pressure water around the system to remove loose debris from the system causing blockages and restricting flow.

The introduction of high strength chemicals further aids the Power flush process, dislodging and removing dirt, rust and harmful corrosive deposits from the system.

Each radiator is then isolated and flushed individually to ensure the system is left completely clean and blockage free allowing your system to run smoothly.

The whole Process of the powerflush is carried out with minimal disturbance and disruption to the normal operation of the system, often without disconnecting the boiler or any radiators.

New Electric Showers And What To Consider

When choosing a new electric shower, you need to consider whether it’s readily available and whether it has a good warranty. This gives assurance that if the shower was to go wrong a good aftercare package is in place.

When installing a new electric shower you must take into account the kilowatt of the shower currently in situ.  If the intention is to replace a 9.5kW electric shower with a 10.8k the MCB current rating must be checked.  The relevant wiring regulations must be adhered to and the circuit must be able to cope with the higher load as this could lead to overheating.

New electric showers should never be sealed to the wall as they need ventilation around the side and back of the shower module.  Without adequate ventilation, the module is likely to overheat or be prone to condensation which will cause damage to the internal components.  The water and electric supplies that come in from behind the unit must be sealed.

In accordance with the current wiring regulations, a new electric shower installation must have a 30 mA Residual Current Device incorporated into the electrical supply. A separate permanently connected

Typically, a minimum pressure of between 0.7 and 1 bar is required for new electric shower.  For a gravity pumped shower the minimum head required would be between 0.008 to a maximum of 1 bar.  This allows for running pressure.

New Complete Bathroom Install

If a replacement electric shower is being fitted it is recommended that a 30MA RCD is installed if it is not already in place.

On average a 10-minute shower will cost around 30p however, this is, of course, dependent on your electrical supplier.

Please call Ability on 01892 514495 if you require a shower installation.

Water Softener Installation And The Benefits

The benefits of water softener installation in a home, especially in hard water areas can prevent the build-up of limescale in kitchen and bathroom appliances.  This can extend the appliances’ life span.  It is, however, an additional source of revenue and a good way to make plumbing jobs profitable.

The installation will be dependent on where the location of the incoming mains water stopcock is positioned, however it can be fitted in various places throughout the home.  It may be that there is existing cupboard space that will be an ideal place to install the water softener rather than beneath the sink itself.

Water Softener Installation Process

The installation of the water softener will take between three to four hours.  The first step is to turn the water off and drain down the system to complete all necessary pipework.  This enables the water to be turned back on as quickly as possible and minimise disruption.

The bypass set will need to be assembled and tightened before putting it into the correct position.

Alterations to the pipework may need to be carried out to accommodate the bypass set for the water softener.  This pipework will need to be prepared and fitted into place.

Whilst fitting the water softener many customers may choose to have a hard water feed incorporated alongside the bypass set for a drinking water supply.  When these works have been completed the mains can be turned back on.

The water softener unit can now be fitted. 

A hole for the overflow will need to be drilled from the outside in to avoid damage to brickwork and the hose cut down to the right size and fitted.

If the customer has decided to have a hard water feed incorporated alongside the water softener then a three-way tapwill need to replace the standard tap.

If the water softener system is not electric it will not require any further maintenance.  The customer should be advised that one salt block per household, per member, per month, will be required to ensure the water softener works efficiently and this will reduce the use of household products.

Please call Ability if you want to consider having a water softener system in your home.

New Ideas For Plumbing Heating and Electrical

Ability’s plumbing, heating and electrical move has taken us to look to increase our capacity. We have looked to expand and soon we will have a main road presence.

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Local plumbing, heating and electrical

The company is growing fast, our customer base has increased. The team at Ability have more experience and qualifications. The plumbing, heating and electrical services are expanding.

With new ideas, new services and more qualifications, team Ability can provide more for our customers. This will enable The plumbing, heating and electrical engineers to provide a better service.

Smart Ways For Heating Controls

Smart thermostats and climate management services can save us installers at Ability time and our customer’s money. Svea Kübler, Product Manager at intelligent home experts tado°, looks at how the team Ability installers can make the most of opportunities in this fast-growing market.

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Smart Technology

Complicated heating systems, orders throughout the whole day, and back-office work in between our installers, who have a busy schedule. There is hardly time to train ourselves in new technologies like smart heating control. At the same time, our customer needs are increasing, they want smart and energy-efficient solutions that offer them comfort and affordable prices. The market is very competitive so our plumbing, heating and electrical engineers need to differentiate themselves to stay a step ahead of the game.

So if you need any services in your home or office. If your sockets don’t work properly or your toilet isn’t flushing. Then please give us a call and we will send one of our qualified and experienced engineers to solve your problem. We have engineers working around the clock for your needs. Our team Ability is only too happy to help when you are unable to do the work your self. There is only one local and friendly company to call.

Trusted Local Plumbers of Kent and Heating Service in East Sussex.

Are we trusted local plumbers of Kent? Do you like the heating service we provide in East Sussex? After another successful week with the team here at Ability, we ask you the customer for feedback. It’s our priority to see that you have positive words for the service provided.

heating service in east sussex-trusted local plumbers of kent
New Boiler and Cylinder

“The heating service in East Sussex is consistent,” says Mrs Bigg’s of Crowborough in East Sussex. “Ability plumbing, heating and electrical are trusted plumbers of Kent.”

Providing an opportunity for a review from every customer is essential. We have a link to our Checkatrade page and Google page as well as cards for those customers who are not computer friendly.

It’s about understanding the customer’s needs. “Here at Ability we are ready to listen to the voice of the public,” says Matthew, a director of the company. If we take on board what is said and implement any changes that may be necessary then we can move forward with confidence that we are serving our clients well.

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Natural Gas Commercial Cooking Appliance

When someone needs trusted plumbers of Kent, we want to be that company that’s called first. If a home requires a good heating service in East Sussex, let Ability be the recommendation that’s made. Let Ability be the team for you.

Heating Service and Trusted Local Plumbers

The company has over 100 years of experience in the plumbing and heating industry. The team at Ability are well equipt to handle any problem you might have. We pride ourselves on being a family run business spanning three generations. Two are still working together.

So if you need a trusted local plumber of Kent or heating service in East Sussex then give us a call. we are here to help you today and one call is all it takes. Our Plumbing Heating and Electrical engineers are friendly, experieanced and competant.

The number to call is 0800 889015 .

Cheapest Plumber? Local Cheap boiler Repair?

It’s not always a great idea to look for the cheapest plumber. When you’re looking for a local cheap boiler repair, be careful who you call.

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Domestic hot water tank

The are some rouge plumbers out there. We always advise you look for a well established, reputable and fully qualified plumber.

We all like a bargain in life. Where we can save on cost, we will, however, this should not be at the compromise of quality. So do be careful when you see an advert for the cheapest plumber or a local cheap boiler repair.

Gas Safe to stay with Capita.

The Health and Safety Executive has announced that Capita Plc will continue to operate the Gas Safe Register, the official register of engineers licensed to undertake gas work, until March 2024.

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Wireless temperature heating

As the preferred bidder determined by a public procurement process, Capita Gas Registration and Ancillary Services (CGRAS) – a division of Capita Plc – will deliver the five-year contract starting 1 April 2019. The renewed contract is expected to be worth £93 million over the five-year term.

Having operated the Register since 2009, CGRAS will continue its provision of the service, but with several enhancements. As part of the new contract, it will deliver a new digital platform, providing an electronic register, enhanced contact centre, website and mobile application. It will also increase inspections of gas installations and drive broader consumer awareness about gas safety.

Philip White, HSE’s Director of Regulation, says: “The bid from Capita / CGRAS was the strongest on cost and quality and we are confident they will continue to raise the standards of gas safety and provide a gas safe home for everyone.”

HSE said that in addition to the strength of Capita’s bid for the next concession, it felt assured by the way CGRAS had managed GSR services over the last nine years.

So don’t always call the cheapest plumber first. Be wary of the local cheap boiler repair. Call Ability and our team will endeavour to help. With a clear transparent and upfront cost, no hidden charges and reasonable cost. We are not your cheapest plumber or a company offering a local cheap boiler repair, but we will give you the best price and the service you deserve.

Boiler Broken Down? Plumbing issue? Electrical Fault?

This morning we had three calls within the first hour all with different problems. The first lady that called, a regular customer had an oil boiler broken down in Sevenoaks. The second call shortly after was from a gentleman in Tonbridge with plumbing issues, and then a School in Tunbridge Wells called us with an electrical fault.

We sent our senior engineer Tom to the boiler broken down. Then our plumber Daniel attended the plumbing issue and finally Brett, our electrician participated in the School visit. All three qualified and experienced tradesmen were able to get the customers fixed, repaired and working again.

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Gas boiler in Cupboard

The oil boiler broken down in Sevenoaks required a micro-switch and our engineer had one on his van. With the plumbing issue in Tonbridge, our plumber located the stopcock and replaced the tap. At the School in Tunbridge Wells our Electrician found a faulty socket and replaced the face plate.

Local and Friendly Team

Our ten-strong team of plumbers, electricians, gas engineers and boiler technicians can tackle your home issues whatever the weather. Whenever you need us, so do not hesitate to call. If you have a boiler broken down or a plumbing issue or an electrical fault, we are the people to call.

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Electrician replacing light fitting

At Ability, we pride ourselves on a first-rate service. We have an aftercare policy that means we can get someone to you within 24 hours of your call most of the time. Covering a large part of the South East, and based in Sevenoaks, Tunbridge Wells, Tonbridge, East Grinstead, Heathfield and Crowborough, someone is always local to you.

So if you want us to look at your electrical fault, you have a plumbing issue that needs attention or you might have a boiler broken down, the number to call is 0800 889 015, do not hesitate to call and do it today!

Your Local and Friendly Team of Plumbing Heating and Electrical Engineers

We have a goal. At team Ability we have pride, and we commit. We have a goal to see that our team, work to the best of their ability. its all about pride in our workmanship and we have a commitment to you the customer.

The aim is to see that your plumbing, heating and electrical works are carried out to your satisfaction. Our team are dedicated to the service we provide 24/7 in your home or workplace. In your school or church and your Commercial unit or leisure facility.

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Shower in bathroom

With plumbers and electricians based in Sevenoaks, Tonbridge, Tunbridge Wells and East Grinstead, we cover the areas of West Kent, East and West Sussex and Surrey.

The team are qualified in oil heating, gas boiler installation, servicing, maintainance and repairs. Electrical installation and certification in your home, as well as all general plumbing, bathrooms and lpg.

Team Ability

The ability team has a strong team of 10 engineers and that support network means we can provide you with same day service around the clock when you might need us. There are three secretary’s in the head office, at the end of the phone to help with your call or enquiry.

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Home comfort zone

So when you have a plumbing, heating or electrical fault or problem. If you want your boiler serviced or your bathroom replaced. Maybe you have a noisy radiator or a dripping tap. If you feel the cold due to an old oil boiler not working properly or have a lighting circuit faulty. We are the company to call.

Your call is important to us. Our office numbers are 0800 889015 or 01892514495 or 01732 743723 or 01342 301711 and we answer our calls as quickly and as efficiently as possible in order to get an engineer with you fast.

We are a family run business that has been established now for almost 40 years. Our motto is; “Big enough to cope, small enough to care.”